Refund Policy

Overview

sunov6.co sells subscriptions and one-time credit packs that are used to generate AI music. Payments are processed by Stripe, by card. Prices are set in US dollars; Stripe Checkout may offer to charge you in your local currency at the exchange rate it shows before you pay. This policy explains when a purchase can be refunded, how to ask, and what happens to your credits and subscription. Prices and credit allotments are shown on the pricing page at checkout and are not repeated here. This policy is part of our Terms of Service.

When we refund

• First purchase, within 7 days, credits unused. You can request a full refund of your first purchase if you ask within 7 days of payment and none of the credits from that purchase have been used. Credits returned to your balance after a failed generation count as unused.
• Duplicate or erroneous charges. A duplicate charge, or a charge made in error, is always refunded.
• Renewals are not refundable. Subscription renewals cannot be refunded, so cancel before the renewal date if you do not want to continue.
• Used credits are never refunded. Once credits from a purchase have been used for a generation, that purchase is not eligible for a refund under the first-purchase rule.

Partial refunds are not part of this policy; any partial refund is a goodwill decision made manually and does not change your credits automatically.

How to request a refund

Email support@sunov6.co with the account email or the order number of the purchase and the reason for the request. Do not send full card numbers, passwords or authentication codes. We check the purchase date and credit usage against our records and reply by email.

Approved refunds are full refunds to the original card through Stripe. Stripe and your bank determine when the refund appears on your statement.

What happens when a purchase is refunded

When a purchase is refunded in full, the remaining credits from that purchase are removed from your account and any subscription created by that purchase is cancelled immediately. You will no longer be charged for it.

Cancelling a subscription

Subscriptions renew automatically at the same price until cancelled. Cancel at any time in Settings → Billing, or through the Stripe billing portal available from there. Cancellation is scheduled for the end of the period you have paid for: you keep access and your credits until that period ends, you are not charged again, and no pro-rata refund is given for the remaining time. Subscription credits expire at the end of their billing period; credits from a one-time pack expire 90 days after payment.

Chargebacks and disputes

Please contact support@sunov6.co before disputing a charge with your bank; most billing problems can be resolved faster that way. If a charge is disputed or charged back, the credits from the disputed purchase are removed immediately and the related subscription is cancelled. We may restrict the account while the dispute is open and will provide Stripe with the records needed to respond.

EEA and UK consumers

If you are a consumer in the European Economic Area or the United Kingdom, by purchasing you ask us to start providing the digital service immediately, and you acknowledge that your 14-day right of withdrawal ends once the service has begun (digital content supplied). Nothing in this policy limits mandatory refund, withdrawal or other consumer rights under applicable law.

Purchases from Suno or another provider

sunov6.co is an independent website and is not affiliated with Suno, Inc. If you pay Suno directly, that purchase is with Suno, not this website; use your Suno account and the official Suno Help Center, and see Suno's Terms of Service for its conditions. We cannot cancel, refund or change anything sold by an external service.

Contact

Questions about billing or this policy can be sent to support@sunov6.co.